Frequently Asked Questions (FAQ's)
CELLBIOS GENERAL FAQs
CellBios specializes in manufacturing high-quality Freezing Bags, Transfer Bag Sets, and other innovative products for the cord blood and biotechnology sectors. We are also pioneers in developing low-volume freezing bags for cryopreservation, helping optimize storage and operational efficiency.
CellBios is the world’s first and largest provider of specialized freezing bag solutions. We have a proven track record in pioneering products for cryopreservation and biotechnology, offering high-precision solutions designed to meet the evolving needs of the healthcare and bio-process industries.
At CellBios, we prioritize research and development to stay at the forefront of technological innovation. Our in-house capabilities and collaborations with industry experts allow us to continuously improve our products and introduce new solutions that meet the evolving needs of the biotechnology and medical fields.
Yes, we work closely with our clients to understand their unique requirements and provide tailored solutions. Our experienced team excels in developing customized products that meet the highest precision standards, addressing the specific needs of various biotechnology and healthcare applications.
Absolutely! Innovation is at the core of what we do. Our team continually explores new technologies and develops advanced solutions to address challenges in the medical and biotechnology sectors. Our in-house manufacturing capabilities allow us to create novel products that meet the growing demands of the industry.
We serve a wide range of industries, including the cord blood sector, biotechnology, bio-processing, and healthcare. Our products are trusted by professionals in research, clinical applications, and biomanufacturing, where precision and reliability are crucial.
At CellBios, we are committed to sustainable practices throughout our manufacturing processes. Our low-volume freezing bags help reduce material wastage, and we continuously work to improve efficiency, minimizing our environmental footprint while providing high-quality products.
PRODUCT SPECIFIC FAQs
We maintain the highest standards by operating in-house manufacturing facilities equipped with Class 10000 clean rooms. Our expertise in extrusion, molding, manufacturing, assembly, and packaging ensures that all our products meet stringent industry standards for quality and sterility.
Yes, our products are designed to be highly compatible with a wide range of cryopreservation systems and protocols. We work closely with clients to ensure that our solutions integrate seamlessly with their existing processes and equipment.
Yes, we provide comprehensive support and technical guidance to our clients, ensuring they understand how to use our products effectively. Our customer service team is available for any queries, and we offer training and documentation as needed to ensure seamless integration into your operations.
Our freezing bags are engineered with advanced technology to ensure optimal performance in ultra-low temperatures. We offer the world’s first low-volume freezing bags, designed to improve storage efficiency, reduce material wastage, and support cost-effective sample preservation.
CellBios Freezing Bags are engineered with advanced technologies to ensure the highest performance in cryogenic environments. Our bags are precision-manufactured to provide consistent results with excellent durability, flexibility, and resistance to cracking in ultra-low temperatures. Additionally, we offer customization options to meet specific customer needs.
We offer a range of sizes to suit different needs. For assistance in selecting the appropriate size for your specific application, our team can guide you based on the volume of biological material you plan to store or transport. Contact our customer service for more details.
Yes, we offer customization options to tailor our products to your needs. Whether it’s adjusting bag size, color, or specific design features, our team can collaborate with you to create a solution that fits your exact requirements.
All CellBios products undergo thorough quality control processes, including testing for sterility, durability, and performance under cryogenic conditions. Our products are subjected to rigorous inspections to ensure that they meet the highest standards of safety, reliability, and functionality.
Yes, Cellbios products are widely used in both research and clinical settings, including stem cell storage, cord blood banking, and other medical applications that require high-quality, reliable cryopreservation solutions.
Yes, our Freezing Bags and Transfer Bags are suitable for storing and transporting a variety of biological materials, including stem cells, tissue samples, vaccines, and other critical biological substances that require cryopreservation.
TECHNICAL FAQs
The IFU for each product can be found in the product packaging or downloaded directly from our website. If you require a printed version or have trouble locating the IFU, please contact our customer support team.
Currently, our IFUs are available in English. However, if you require the IFU in another language, please reach out to our customer service team, and we will try to accommodate your needs.
You can request a copy of our product brochures for specific products directly on our website, and our customer support team will promptly provide it to you.
CERTIFICATIONS
Our products are manufactured under stringent quality control standards, with our facilities adhering to recognized certifications and regulations being an ISO 13485 certified facility. We ensure compliance with industry standards for sterility, quality, and performance, including certifications for our Class 10000 clean room environments.
ORDERING
You can contact us through our website's contact form, email, or phone. Our team will guide you through the ordering process and provide any additional information you may need about our products and services.
Yes, we offer customized solutions based on your specific requirements. Please reach out to our sales or customer support team to discuss the customization options available, and we will help you design the perfect product for your needs.
To receive a quote, please contact our sales team with your order details, including product specifications, quantities, and any customization requests. We will provide you with a tailored quote based on your requirements.
To place an order, we will need the following details: • Product type and specifications (e.g., Freezing Bags, Transfer Bags) • Quantity required • Any customization or special requests • Shipping and billing information Once we have these details, we can process your order promptly.
Yes, once your order is shipped, we will provide you with tracking information so you can monitor the status of your delivery.
Yes, we offer international shipping. If you are located outside of India, please contact our sales team to discuss shipping options, costs, and delivery times to your location.
If your order arrives damaged or is not what you expected, please contact our customer service team immediately. We will investigate the issue and ensure a quick resolution.
Yes, we offer consultations to help you choose the right products for your requirements. Our team will be happy to schedule a call or meeting to discuss your needs and guide you through the ordering process.
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