At CellBios, we are committed to delivering top-quality medical devices while providing ongoing support to our partners and customers. Our expert team is dedicated to delivering exceptional service, from product design to post-sales support. Whether you are a healthcare provider, distributor, or patient, we have the resources to ensure that our devices perform to the highest standards.

Product Support

Our dedicated support team is always ready to assist with any product-related queries or concerns. We offer:

• User Manuals & Guides: Comprehensive, easy-to-follow instructions for use, including video tutorials for added support.
• Troubleshooting: Immediate assistance with diagnosing and resolving technical issues.
• Product Training: On-site or virtual training for users to ensure optimal use of our devices.

Technical Assistance

Our technical support team offers direct assistance for all inquiries regarding device functionality, performance with Live Support to ensure that our customers have a seamless experience with our products. We provide:

• Step-by-step troubleshooting for operational challenges, ensuring that the product continues to perform efficiently under varying conditions.

Compliance & Regulatory Support

• Regulatory Documentation: Providing technical documentation and compliance certificates, including support for local and international regulatory requirements (e.g., FDA, CE, ISO).
• Audit Assistance: Offering expertise in preparing for internal and external audits related to product use, performance, and compliance with regulatory standards.
• Quality Control Assistance: Support in ensuring that products meet your quality control protocols and meet stringent industry standards.

Customer Service

We value our relationships with every client. Our customer service team is here to ensure smooth communication and prompt solutions:

• Order Support: Assistance with order tracking, delivery schedules, and returns.
• Product Customization: Options for custom devices or modifications to meet specific patient or clinical needs.
• Feedback & Suggestions: We welcome your feedback to help us improve our products and services. We actively listen to our customers’ feedback and use it to improve our products and services. Our technical support team is always available to discuss any challenges you may face.
• Product Enhancements: Based on your input, we continuously improve our products and solutions to meet the evolving needs of the healthcare and life sciences sectors.

At Cellbios, we recognize that your success depends on the reliable performance of our products. Our technical support team is here to ensure that our product performs optimally, and your regulatory requirements are met with ease. We are here to provide comprehensive support tailored to your needs.

Contact our support team today for assistance, and experience the high-quality service that sets Cellbios apart.